Compliments and Complaints

Your feedback is highly valued. We sincerely appreciate each compliment, which motivates us, as well as any complaints, which we will meticulously examine and resolve.

To facilitate the submission of written requests, you may utilize the complaint form. Additionally, electronic forms for both compliments and complaints are available.

Complaint Resolution

A patient can submit an initial request to review a violation of patients’ rights if they believe there was inappropriate attitude within 15 days of the suspected violation or within 30 days after finishing medical treatment, in cases of alleged misconduct by healthcare staff. The request can be submitted verbally during working hours from 8:00 a.m. to 2:00 p.m. (a written record will be created), or in writing to the address:
Novo mesto Health Center
Kandijska cesta 4, Novo mesto
You can also submit it via the Novo mesto Health Center website.

Authorized Person for Handling Violations of Patients’ Rights
Acting Assistant Director for Health Care
Darja Brudar, M.Sc. in Education and Management in Health Care
Telephone: 07 39 16 704

During the absence of the responsible person, complaints may also be submitted to the Secretariat of the Novo mesto Health Center.
Tel.: 07 39 16 703
Or to Gašper Gošnjak, Tel.: 07 39 16 702.

PATIENT RIGHTS REPRESENTATIVE: Marjeta Vesel Valentinčič

Location: National Institute of Public Health, Novo mesto Regional Unit Muzejska ulica 5, 8000 Novo mesto

Telephone: 07 3934 313
E-mail: marjeta.vesel-valentincic.ext@gov.si

Office Hours of the Representative:

• Monday: 10:00–13:00 (by phone)
• Wednesday: 11:00–19:00 (in office or by phone)
• Thursday: 14:00–18:00 (by phone)

Appointments: Monday to Friday, between 8:00 and 12:00, at telephone number 07 3934 313.